Support and account recovery

Contact us

Our support contact is being set up. It will be published here before FXCloning accepts customers.

Include your username. Never send your FXCloning password, your trading password or a two-factor code: we will never ask for them.

I forgot my password

Signed up with Google? Use Sign in with Google on the sign-in page. Otherwise contact us. To protect your account we confirm it is yours first, for example with a message signed by the wallet that paid your credits, or your trading account details. We then give you a temporary password over that verified channel; change it in Security straight away.

I lost my two-factor device

Sign in with one of your recovery codes in the code box. If you have none left, contact us: after the same identity check we remove two-factor so you can set it up again.

I think someone else got into my account

1. Change your trading password at your broker. Our terminal can then no longer log in to your trading account.
2. Contact us. We sign out every session, pause your cloning and reset your access once we confirm it is you.

After any recovery, credit transfers are held for 72 hours.

I can't sign in but trades are being cloned

• Your positions are in your own broker account. You can close or manage them in MetaTrader or your broker's app at any time.
• To stop all further trades right away, change your trading password at your broker.
• Then contact us to pause cloning until you are back in.

How cloning, credits and access work: Terms and Risk Disclosure · Privacy